Frequently asked questions
The questions we hear most about feeding, packing, and orders. If you cannot find what you need, our support team is happy to help.
Every order is packed to keep food and supplies in good shape on the way to you. Fragile items sit in a snug inner pack, and the outer carton is a standard shipping box.
Charges appear as THT*PETCARE. The Happy Tail name may also appear with that descriptor so the charge is easy to recognize.
We stock complete foods and treats with ingredient lists you can read. Feeding notes live on each product page. For a specific health question, talk with your veterinarian.
Keep dry food sealed in a cool, dry place. Refrigerate opened wet food and use it within the time printed on the pack. Product pages include extra notes where they differ.
You can return unopened, sealed items within 30 days of delivery. Opened food and litter cannot be returned for hygiene reasons. Faulty items are replaced or refunded in full, including shipping.
We currently ship to the United States, Canada, and most of the European Union. UK shipping is paused. Availability is confirmed at checkout, and more regions are added over time.
We collect only what is needed to fulfill your order, and we never sell personal information. Our privacy policy explains collection, retention, and your rights in detail.
Yes. Shop Dogs or Cats in the menu, or browse Care for grooming tools that work for both.